Pursuant to Clause 2, Article 8 Circular 12/2018/TT-BTP on providing legal aid as follows:

Providing legal aid

1. When providing legal aid, legal aid providers need to closely follow the request for legal aid, comply with the principles of legal aid operations and use legal measures to protect well. ensure the rights and interests of legal aid recipients.

2. Guidance, answers, and provision of legal information in case the request for legal aid is a simple legal problem specified in Clause 2, Article 32 of the Law on Legal Aid requested by the recipient Legal aid is provided immediately to the person receiving legal aid, without being recorded and recorded as legal aid in the Legal Aid Implementation Book.

3. Organizations providing legal aid shall collect opinions from legal aid recipients or their relatives about the attitudes, responsibilities, expertise of legal aid providers and level of satisfaction. For cases of participation in proceedings and cases of representation outside of proceedings according to Form No. 11 issued with this Circular.

At the same time, according to the provisions of Clause 2, Article 32Legal Aid Law 2017 about legal advice as follows:

Legal advice

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In case the request for legal aid is a simple legal problem, the recipient shall guide, answer and provide legal information immediately to the person receiving legal aid.

Thus, guiding, answering, and providing legal information in case of requesting legal aid is a simple legal problem specified in Clause 2, Article 32 of the Law.Legal Aid Law 2017 immediately performed by the person receiving the request for legal aid for the person receiving legal aid, without being recorded and recorded as legal aid in the Legal Aid Implementation Book.