Legal grounds

• Postal Law No. 49/2010/QH12 dated June 17, 2010;
• Decree No. 47/2011/ND-CP dated June 17, 2011 of the Government of the Socialist Republic of Vietnam;
• Joint Circular No. 18/2015/TTLT-BTTTT-BTC dated July 17, 2015 guiding the handling of unclaimed postal items;
• Circular 22/2012/TT-BTTTT regulates the scope of dedicated postal services.

Conditions for businesses providing postal services

• Have a business registration certificate for postal activities or an investment certificate in the postal sector;
• Have financial capacity according to regulations;
  • In the case of providing postal services within the province or inter-province, the enterprise must have a minimum capital of 02 billion VND;
  • In the case of providing international postal services, businesses must have a minimum capital of 05 billion VND.
• Have personnel suitable for the business plan according to the content of the license request;
• Have a feasible business plan in accordance with regulations on postal service prices and quality;
• Take measures to ensure information security and safety for people, postal items, and postal networks.

Application for postal license

• Application for postal license.
• A copy of the business registration certificate for postal activities or the certificate of investment in postal activities in Vietnam, stamped by the enterprise and responsible for the accuracy of the copy;
• Charter of organization and operation of the enterprise (if any);
• Business plan;
• Sample contract for providing and using postal services in accordance with the provisions of law on postal services;
• Sample logos, trademarks, specific symbols or elements of the business's identification system shown on the postal item (if any);
• Postal service price list is in accordance with the provisions of law on postal services;
• Announced postal service quality standards apply in accordance with the provisions of law on postal services;
• Regulations on the limit of liability for compensation in case of damage, the process for resolving customer complaints, and the time limit for resolving complaints in accordance with the provisions of postal law;
• Agreement with other businesses and foreign partners in Vietnamese, in case of cooperation in providing one, some or all stages of the postal service requested for licensing;
• Documents that have been consularly legalized prove the legal status of the foreign partner;

Notes on application for postal service business license

• Enterprises request a postal license based on their actual ability to perform;
• Business plan, including the following main contents:
  • Information about the enterprise includes name, address, phone number, fax number, email address of the transaction headquarters, representative office, branch, and website (website) of the enterprise. business (if any) and other related information;
  • Area expected to provide services;
  • Service management and operation systems and methods;
  • The service supply process includes the acceptance, transportation and delivery process;
  • The method of providing services is organized by the enterprise itself or in cooperation to provide services with other enterprises (in case of cooperation with other enterprises, the enterprise applying for a postal license must present details about the scope of the service). cooperation and coordination in ensuring safety, security, resolving complaints and compensating damages to service users);
  • Measures to ensure safety for people, postal items, postal networks and information security in postal activities;
  • Analyze the feasibility and socio-economic benefits of the plan through indicators of output, revenue, costs, number of employees, taxes paid to the state budget, and rate of return on investment in the project. The next 3 years from the year of licensing request.

Procedures for granting postal licenses

Number of records

• The enterprise submits 03 sets of documents to the agency granting the postal service business license according to its authority.
• 01 set of documents to keep at the enterprise.

Process of submitting paperwork

Businesses can choose to submit applications through one of the following forms:

• Directly at state agencies;
• Through postal service;
• Electronic information portal of the licensing agency (if any);

The procedure for granting a postal service business license includes the following steps:

Step 1: Enterprise prepares documents

Enterprises prepare documents according to the desired scope of business to ensure that the documents meet the corresponding license type according to the regulations as instructed above to submit the application.

Step 2: Enterprises submit documents to competent state agencies

• Department of Information and Communications of the province or city where the enterprise applies for a license to operate: appraises and licenses applications for postal service provision within the province:
• Ministry of Information and Communications: appraisal and licensing of applications for licenses to provide postal services within the inter-provincial and international scope: Procedures for processing applications for licenses to provide postal services

Step 3: The state agency evaluates the licensing application

• Within 03 working days from the date of receiving the dossier, the state agency competent to issue postal licenses will send a receipt of the dossier to the email address (e-mail) of the enterprise or organization. Request for postal license.
• In case the application dossier for a postal license does not meet the regulations, within 07 working days from the date of receipt of the dossier, the state agency competent to issue the postal license will send the first notification to Contents that need to be amended or supplemented in the dossier. Within 15 working days from the date of notification, businesses and organizations are responsible for amending and supplementing documents as required.
• In case the dossier is not amended or supplemented according to regulations or there is an amendment or supplement but it does not meet the requirements, the state agency competent to issue postal licenses will send a second notification within 07 working days. from the end of the first notification period. Within 15 working days from the date of notification, the enterprise is responsible for amending and supplementing documents as required.
• In case of failure to amend or supplement the dossier as required, the state agency competent to issue postal licenses shall issue a notice of refusal to issue a postal license within 07 working days from the end of the deadline. second announcement.

Step 4: Grant a postal license to the business or refuse the license

• From the date of receipt of the dossier meeting the provisions of the postal license issuance, the period is: 30 days, including the verification and issuance of the postal license to the enterprise.
• In case of refusal to grant a postal license, within the prescribed time limit, the competent state agency must notify in writing and clearly state the reason.

Procedures for notification of changes to postal licenses

Contents that must be notified when changing postal license documents

• Change the legal representative, head office address and contact phone number of the business compared to the most recent postal license application dossier;
• Change service quality indicators; sample service supply and use contract; regulations related to complaints and compensation for damages compared to the most recent postal license application dossier.

Procedures for notification of changes to postal license documents

• Within 07 working days from the date of change to the above content regulations, the organization must notify in writing the competent state agency that has issued the postal license.
• Within 05 working days from the date of receiving the written notice of change from the enterprise or organization, the competent state agency that has issued the postal license must notify in writing the enterprise or organization. Request appropriate amendments and supplements.

Amending and supplementing postal licenses

In case it is necessary to change the content recorded in the issued postal license, the enterprise must carry out procedures to amend and supplement the postal license. The postal licensing agency is the agency with authority to amend and supplement postal licenses.

Dossier requesting amendment and supplementation of postal license

• Application for amendment and supplementation of postal license (according to form);
• Documents related to the content of the request to amend and supplement the postal license;
• Copy of the most recently issued postal license.

Dossier requesting amendments and supplements to the postal license is made into 01 original set and submitted directly or by post to the competent state agency that has issued the postal license.

Procedures for amending and supplementing postal licenses

• Within 10 working days from the date of receipt of the application for amendment and supplementation of the enterprise's postal license, the competent state agency that has issued the postal license is responsible for verifying and amending the postal license. , additional postal license.
• In case of disapproval of the amendment or supplement, the competent state agency that issued the postal license must notify the enterprise in writing and clearly state the reason within 05 working days from the date of receipt. records are amended and supplemented.
• In case of amendments or additions to the scope of postal service provision leading to a change in the authority to grant postal licenses, the enterprise shall submit the application and carry out the same procedures as issuing a new license.

Reissue postal license upon expiration

At least 30 days before the postal license expires, if a postal service provider wishes to continue doing business, it must prepare an original set of documents to request re-issuance of the postal license and submit it directly. or send it by post to the competent state agency that has issued the license.

Application for re-issuance of postal license upon expiration

• Application for re-issuance of postal license (according to form);
• Copy of the most recently issued postal license;
• Financial statements of the two most recent years are stamped by the enterprise and responsible for the accuracy of the report;
• Business plan for the next period, if the business has suffered losses for 2 consecutive years;
• The following documents if there are any changes compared to the most recent postal license application dossier:
• Business plan;
• Sample logos, trademarks, specific symbols or elements of the business's identification system shown on the postal item (if any);
• Postal service price list is in accordance with the provisions of law on postal services;
• Announced postal service quality standards apply in accordance with the provisions of law on postal services;
• Regulations on the limit of liability for compensation in case of damage, the process for resolving customer complaints, and the time limit for resolving complaints in accordance with the provisions of postal law;

Procedures for reissuing expired postal licenses

• Re-issuance of postal licenses upon expiration is carried out within no more than 10 working days from the date of receipt of documents that meet regulations.
• In case an enterprise has an expired postal license or does not carry out procedures to re-issue the postal license within the prescribed time limit (i.e. submit at least 30 days before the postal license expires), the enterprise needs to To be re-issued with a postal license, you must submit documents and carry out the same procedures as for a new license.

Re-issue postal licenses that are lost or damaged and cannot be used

In case the postal license or document confirming the notice of postal activities is lost or damaged and cannot be used and the enterprise or organization wants to have it re-issued, the enterprise or organization must prepare a set of documents as a copy of the postal license. original and submitted directly or by post to the competent state agency that has issued the postal license and written confirmation of notification of postal activities.

Dossier to request re-issuance of a lost or damaged postal license includes:

• Application for re-issuance of postal license (according to form);
• Original valid postal license, document confirming notice of postal operations, in case it is damaged and cannot be used.

Procedures for reissuing postal licenses that are lost or damaged and cannot be used

• Within 07 working days from the date of receiving the dossier meeting the regulations, the competent state agency that has issued the postal license and the document confirming the notification of postal activities will re-issue these documents to enterprise.
• The reissued postal license is a copy of the original managed at the competent state agency that issued the postal license.

Regulations on use of postal licenses

Enterprises and organizations that are granted postal licenses and written confirmation of notification of postal activities are responsible for:

• Postal activities comply with the content specified in the postal license and written confirmation of notification of postal activities.
• Do not correct or erase the content recorded in the postal license or the document confirming the notification of postal activities.
• Do not buy, sell or transfer postal licenses except in cases associated with the transfer of the entire enterprise due to a business sale or merger.
• Do not lend, lease, or mortgage postal licenses.
• Return the postal license and written confirmation of notification of postal activities to the competent postal agency when there is a decision to revoke.

Some related questions

What types of postal licenses are there?

• Intra-provincial postal service license;
• Inter-provincial postal service license;
• International postal service license includes 03 scopes: Incoming international postal license; Outbound international postal license: 34,500,000 VND, two-way international postal license.
• Notice of postal activities.

How much capital is needed for a postal service company?

To apply for a postal license, businesses need to register capital as follows:

• In the case of providing postal services within the province or inter-province, the enterprise must have a minimum capital of 02 billion VND;
• In the case of providing international postal services, businesses must have a minimum capital of 05 billion VND.

How much is the postal license fee?

Specific postal licensing fees are as follows

• Intra-provincial postal service license: 10,750,000 VND
• Inter-provincial postal service license: 21,500,000 VND
• International postal service license:
  • International afternoon to 29,500,000 VND
  • International outbound: 34,500,000 VND
  • Two-way international: 39,500,000 VND.

How long is a postal license valid for?

Postal licenses are issued for a term not exceeding 10 years.

Consulting service for granting postal licenses of Truong Quyen Law Office - Davilaw Branch

• Consulting on conditions for applying for a postal service business license;
• Consulting on preparing documents and information to complete documents and procedures for postal service business license;
• Drafting dossiers to apply for a postal service business license;
• On behalf of the enterprise, carry out procedures for applying for a postal service business license;
• Exchange and provide information to customers in the process of granting a postal service business license;
• Receive and return to customers the postal service business license;
• Consulting on renewal of postal service business license;
• Consulting on legal procedures after being granted a postal service business license;
• Consulting on legal issues arising related to the enterprise's postal service business activities.