1. What is the travel service business?

Travel service business is the construction, sale and implementation of part or all of the tour program for tourists.

A travel program is a document that shows the schedule, services and predetermined prices for a tourist's trip from the starting point to the end of the trip.

2. Can I apply for a travel service business license to be reissued?

According to the provisions of Article 34 of the Law on Tourism, businesses request to re-issue a travel service business license in case the travel service business license is lost or damaged.

The order and procedures for reissuing a travel service business license are prescribed as follows:

a) The enterprise submits an application to re-issue a travel service business license;

b) Within 05 working days from the date of receiving the enterprise's application, the state agency competent to issue the license is responsible for re-issuing the travel service business license to the enterprise; In case of refusal, it must be notified in writing and clearly state the reason.

The General Department of Tourism notifies the specialized tourism agency of the province where the enterprise is headquartered when re-issuing the International Travel Service Business License.

3. Can I renew my travel service business license?

According to the provisions of Article 35 of the Law on Tourism, Enterprises request to renew their travel service business license in the following cases:

a) Change the Business Registration Certificate or Investment Registration Certificate;

b) Change the scope of international travel service business.

Dossier to request renewal of a travel service business license includes:

a) Application for renewal of travel service business license;

b) The enterprise's travel service business license;

c) A certified copy of the Business Registration Certificate or Investment Registration Certificate in the case specified in Point a, Clause 1 of this Article; Certificate of deposit for travel service business in accordance with the scope of business in the case specified in Point b, Clause 1 of this Article.

The order and procedures for renewing travel service business licenses are prescribed as follows:

a) The enterprise submits 01 set of documents to the competent state agency that has issued the license;

b) Within 05 working days from the date of receipt of valid documents, the state agency competent to issue licenses is responsible for renewing the travel service business license to the enterprise; In case of refusal, it must be notified in writing and clearly state the reason.

The General Department of Tourism notifies the specialized tourism agency at the provincial level where the enterprise is headquartered when renewing the international travel service business license.

4. In what cases is a travel service business license revoked?

According to the provisions of Article 36 of the Law on Tourism, an enterprise's travel service business license will be revoked in the following cases:

a) Termination of travel service business, dissolution or bankruptcy;

b) Does not meet one of the conditions for travel service business;

c) Do not change the travel service business license according to regulations;

d) Harmful to sovereignty, national interests, national defense and security;

d) Taking advantage of tourism activities to bring people from Vietnam abroad or from abroad into Vietnam illegally;

e) Allowing other organizations and individuals to use the enterprise's travel service business license for business activities;

g) Failure to fully fulfill obligations causes serious damage to the lives, health, and property of tourists;

h) Forging documents requesting issuance, renewal or re-issuance of travel service business licenses.

Enterprises that have had their travel service business license revoked when they do not meet one of the travel service business conditions or do not change their travel service business license as prescribed may only apply for a license. Travel service business after 06 months from the effective date of the decision to revoke the license. Enterprises whose travel service business license has been revoked in the remaining cases may only apply for a travel service business license after 12 months from the effective date of the decision to revoke the license.

Revocation procedures are guided in Circular 06/2017/TT-BVHTTDL. Accordingly:

In case an enterprise terminates its travel service business, dissolves or goes bankrupt

Profile include:

a) In case the enterprise self-terminates travel business activities, the dossier includes: notice of termination of travel service business activities; Travel service business license has been granted;

b) In case the enterprise dissolves or is dissolved, the documents include: notice of termination of travel service business; Travel service business license has been granted; Dissolution decision, meeting minutes of the enterprise in case the enterprise is dissolved according to the provisions of Points a, b and c, Clause 1, Article 201 of the Enterprise Law; Decision to revoke the certificate of business registration or dissolution decision of the Court in case the enterprise is dissolved according to the provisions of Point d, Clause 1, Article 201 of the Enterprise Law;

c) In case the enterprise goes bankrupt, the dossier includes: the Court's decision on opening bankruptcy proceedings together with the issued travel service business license.

Order and procedures for revocation of travel service business license:

a) The enterprise sends a dossier requesting termination of travel service business activities to the travel service business licensing agency;

b) Within 05 working days from the date of receipt of valid documents, the licensing agency shall issue a decision to revoke the travel service business license. The decision to revoke the license is sent to the enterprise, the state agency in charge of immigration, the tax agency, and the provincial business registration agency where the enterprise is headquartered, and published on the electronic information portal of the enterprise. Licensing agency and website for managing travel service businesses.

Refund of deposit after revocation of travel service business license:

a) After 60 days from the date of posting the decision to revoke the travel service business license on the electronic information portal of the licensing agency and the travel service enterprise management website, in case no If there are complaints or denunciations related to obligations towards tourists or tourism service providers, the licensing agency will send a document to the bank so that the enterprise can withdraw the deposit; In case of complaints or denunciations related to the obligations of businesses to tourists and tourism service providers, the licensing agency shall coordinate with relevant competent agencies to resolve them according to regulations. provisions of law;

b) In case the enterprise goes bankrupt, the deposit is decided by the court according to the provisions of bankruptcy law.

In case of revocation of the travel service business license in the cases specified in Points b, c, d, dd, e, g and h, Clause 1, Article 36 of the Law on Tourism

- Within 15 days from the date of the inspection and examination conclusion of the competent authority, the licensing agency shall issue a decision to revoke the travel service business license; The decision to revoke the license is sent to the enterprise, the inspection and examination authorities, the state immigration authority, the tax authority, and the provincial business registration authority where the enterprise is headquartered. published on the electronic information portal of the licensing agency and the management website of travel service enterprises.

- Within 30 days from the date of the decision to revoke the license, the enterprise sends a report on fulfilling its obligations to tourists and tourism service providers according to the contract signed with the license. The license has been issued to the licensing agency. After the enterprise fulfills this obligation, it will proceed with the procedure to refund the deposit.